Contact us

Contact us about our company and our services. We will do everything we can to get in touch with you as soon as possible.

Your name*

Your e-mail*

Project description*

Order number

Contact person
(on-site)

Reason for request*

Commissioning

Plant expansion

Maintenance

Bug

Other

Controller serial number*

Please enter the serial number of the controller.

Seriennummer Box

Unlock Key

Enter the 10-digit key that can be found on the controller.

Required period for the expansion

The desired or required period when the extension should take place. This information helps us to better estimate the time frame. Please note that this information is non-binding and does not guarantee commissioning at this time.

Required commissioning date

Please state your required commissioning date. This information helps us to better estimate the time frame. Please note that this information is non-binding and does not guarantee commissioning on this date.

Installation date*

The date on which the system was installed (important for the maintenance history).

Type of maintenance*

Scheduled Maintenance

Emergency Maintenance

Repair

Inspection

Type of problem

Hardware Issue

Software Bug

Component Bug

Performance Isse

Connection Issue

Network problem

Other

Problem occurence*

When did the error occur?

Priority of the problem *

Normal

Low

High

Very High

System or network environment

Description of the system environment or network configuration, if relevant (e.g. operating system, network setup).

Check list*

Please upload the completed checklist for your project here. If you have not yet completed a checklist, you can find it in the download area below. Please complete the checklist and then upload it here.

Project check list

A checklist for the expansion project, if available.

Technical specification

Upload technical documents, plans or specifications that are relevant for commissioning.

Technical requirements

Special technical requirements or specifications that must be taken into account when expanding.

Brief description/comment

Please give us a brief description of your enquiry. You can also add information from previous discussions that could be helpful to us.

Details of the extension

A detailed description of what is to be expanded. This can be new components (inverters, battery storage, etc.) or capacity expansions, for example.

Existing technical documentation

Possibility to upload existing plans, technical drawings or other relevant documents.

Problem description

If there is a specific problem, a detailed description of the problem should be provided. What steps have already been taken to address the problem? What are the current effects of the problem? (e.g. downtime, data loss, etc.)

Planned maintenance date

Please enter your desired or required maintenance date. This information helps us to better estimate the period. Please note that this information is non-binding and does not guarantee commissioning at this time.

Additional information

Please provide us with any additional information or information from preliminary discussions that could be helpful to us.

Logs / Screenshots

Possibility to upload relevant log files, screenshots or other documents that illustrate the problem.

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